An Integrated AHP-TOPSIS for Evaluating Online Marketing Strategies for the Hospitality Industry

نویسندگان

چکیده

Online marketing has been the most efficient and useful platform for reaching target markets building customer relations. Despite its widespread use, hospitality industry is at forefront of identifying suitable online strategies. This emphasis crucial to strategic resource allocation decisions, which may impact long-term performance businesses. The need address both perspectives customers businesses, along with multiple strategies under presence criteria, requires a rigorous analytical comprehensive approach evaluating efficacy these industry. Thus, this work offers an integrated based on analytic hierarchy process (AHP) technique order preference by similarity ideal solution (TOPSIS) as decision-making problem domain. AHP assigns corresponding priority weights criteria associated either customers' or businesses' perspectives, while TOPSIS ranks importance Results show that credibility strategy highest customers, businesses highly regard loyalty. With AHP-TOPSIS approach, findings reveal prefer search engines Illustrating results via tradeoff map two engines, websites, blogs are deemed viable relevant These offer dependable guidelines in positioning their efforts.

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ژورنال

عنوان ژورنال: International Journal of Asian Business and Information Management

سال: 2022

ISSN: ['1947-9638', '1947-9646']

DOI: https://doi.org/10.4018/ijabim.20210701.oa11